Privacy Policy

Last updated: January 2025

1. Introduction

Midlands Power Networks Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or engage our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• • Name and contact details (phone, email, address)
• • Company information and job title
• • Project specifications and technical requirements
• • Financial information for billing purposes
• • Communication preferences

Technical Information

When you visit our website, we may automatically collect:

• • IP address and browser information
• • Pages visited and time spent on our website
• • Referring website and search terms used
• • Device information and operating system

3. How We Use Your Information

We use the information we collect for the following purposes:

• • Providing electrical engineering services
• • Project management and communication
• • Invoicing and payment processing
• • Compliance with legal and regulatory requirements
• • Improving our services and website
• • Marketing communications (with consent)
• • Health and safety record keeping

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• • Contract performance: To fulfill our contractual obligations
• • Legitimate interests: For business operations and service improvement
• • Legal compliance: To meet regulatory requirements
• • Consent: For marketing communications and cookies

5. Information Sharing

We may share your information with:

• • Subcontractors and suppliers (under confidentiality agreements)
• • Professional advisors (lawyers, accountants, insurers)
• • Regulatory bodies and authorities when required
• • IT service providers and cloud hosting services
• • Emergency services when necessary for safety

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, typically 6-7 years for commercial records in accordance with UK tax and company law requirements. Health and safety records may be retained longer as required by regulation.

8. Your Rights

Under UK GDPR, you have the following rights:

• • Right of access: Request copies of your personal data
• • Right to rectification: Correct inaccurate or incomplete data
• • Right to erasure: Request deletion of your data
• • Right to restrict processing: Limit how we use your data
• • Right to data portability: Transfer your data to another organization
• • Right to object: Object to processing based on legitimate interests
• • Rights related to automated processing: Object to automated decision-making

9. Cookies and Website Analytics

Our website uses cookies to improve functionality and analyze usage. You can control cookie preferences through your browser settings. We use analytics tools to understand website performance and user behavior.

10. International Transfers

We primarily process data within the UK. If we transfer data internationally, we ensure adequate protection through appropriate safeguards such as standard contractual clauses or adequacy decisions.

11. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16 without parental consent.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our website or direct communication. Continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

14. Complaints

If you have concerns about how we handle your personal data, you can contact us directly. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.