Protecting revenue when outages strike
Our emergency response team manages every stage of an unplanned outage: stabilising the site, diagnosing faults, engineering repairs and coordinating temporary supplies until the network is secure.
- Control room operates 24/7 with direct access to senior authorised persons and jointers
- Rapid fault location across HV and LV networks using the latest diagnostic equipment
- Temporary generation, bypass cabling and equipment hire arranged and integrated by one team
- Detailed restoration reporting and recommendations to prevent repeat incidents
Rapid mobilisation
24/7 authorised engineers on call
Your call connects directly to on-duty engineers who can issue switching instructions, mobilise jointers and coordinate site access without delay.
- Direct line to Midlands Power Networks control room, any time of day
- Authorised persons ready to liaise with DNOs and site teams
- Live updates issued to your operations and safety teams throughout the response
- On-site in hours across the UK with stocked response vehicles
Diagnostics
Pinpoint the fault before re-energising
Comprehensive diagnostics confirm the cause of failure so the network returns to service safely and compliantly.
- Cable fault location, pressure testing and insulation resistance assessment
- TEV and ultrasonic surveys to detect discharge within switchgear
- Transformer oil sampling and DGA for condition insight
- Detailed restoration report with corrective actions and future safeguards
Continuity
Temporary supplies keep operations online
Temporary generation, bypass cabling and fast-track component replacement keep production and life-safety systems energised while repairs complete.
- Logistics for generators, step-up transformers and cabling handled end-to-end
- Temporary switching schedules and permits-to-work managed by authorised persons
- Integration with existing protection and monitoring systems
- Safe handover to permanent equipment once the network is restored
Emergency response in action
Examples of rapid fault response, temporary supplies and remedial works that kept customer operations online during unplanned outages.